Cancellation and Refund Policy

1. Scope

This Cancellation and Refund Policy applies to all subscriptions, services, and usage-based charges purchased through taicho.ai, operated by Vector Notion Digital, India (“Taicho”, “we”, “us”, “our”). By subscribing or making payments, you (“Customer”, “you”, “your”) agree to this policy. If you have an enterprise agreement or order form, those terms override this policy only where they expressly state so.

2. SaaS Subscription Cancellation

You may cancel your subscription at any time through your Taicho account controls, if available.

If account controls are not available, send a cancellation request to support@taicho.ai from your registered email address.

Cancellation takes effect at the end of your current paid billing period.

You retain access to your subscription and included features until the end of the current billing period, unless your account is suspended or terminated for cause under our Terms of Service.

Cancellation requests completed before your next billing date will stop all future renewals.

3. Refunds

Subscription payments are non-refundable once a billing period begins, except as required by law or in cases of incorrect or duplicate charges.

Unused time and unused weekly credits are not refunded or carried forward, unless expressly stated at checkout or in your order form.

Usage-based, model, API, or message charges already consumed are non-refundable except in the case of a billing error.

Billing Errors and Duplicate/Incorrect Payments

If you believe you have been incorrectly charged, or have made a duplicate or erroneous payment, report the issue to billing@vectornotion.com with your account and transaction details. Do not send full card data.

We will review your request within 7 business days of receipt.

If a refund is approved, we will initiate the refund within 7 business days after approval. Your bank or payment provider may require additional time to process the refund.

Refunds are issued to the original payment method where possible.

Statutory Rights

Nothing in this policy limits your statutory rights under applicable law.

4. Enterprise Onboarding and Implementation Fees

Onboarding, implementation, or setup fees for enterprise plans are non-refundable once work has commenced.

If work has not started, and you cancel before commencement, you may be eligible for a refund of such fees, unless otherwise specified in your order form.

Any non-cancellable third-party costs incurred on your behalf and disclosed or agreed in advance are non-refundable.

5. Account and Data After Cancellation

Treatment of your account and data after cancellation is governed by our Terms of Service, Privacy Policy, and any applicable order form.

You are responsible for exporting your data before the end of your subscription period.

6. Chargebacks and Disputes

If you believe a charge is incorrect, contact us first at billing@vectornotion.com to resolve the issue before initiating a chargeback with your bank or payment provider.

Unresolved chargebacks may result in account suspension or termination.

7. Policy Changes

We may update this policy from time to time. The effective date at the top of this page reflects the latest version.

Continued use of Taicho after changes take effect constitutes acceptance of the revised policy.

8. Contact

For all cancellation and refund requests, contact:

Support: support@taicho.ai

Billing: billing@vectornotion.com

9. Order Form and Enterprise Terms

If you have an enterprise order form or agreement, its terms override this policy only where they expressly state so. All other provisions of this policy remain in effect.